GDPR

What is GDPR?

GDPR, an acronym for the General Data Protection Regulation, is a regulatory framework that came into effect on May 25th, 2018. It pertains to individuals residing within the European Union and organizations that gather and process their data. This regulation significantly broadens the privacy rights of EU citizens and imposes fresh responsibilities on all entities involved in the marketing, tracking, or management of EU personal data.

What does this mean for you as the end user?

As an end user, the implementation of GDPR grants you the following rights concerning your interaction with Relokia services:

• You have the right to know what specific data is being collected by Relokia services.
• You have the right to understand the reasons why this data is being collected.
• You have the right to agree or disagree with the collection of data during your initial visit or use of our website or service.
• You have the right to request changes to or deletion of the data you have provided to Relokia services.
• You have the right to be informed about the measures we take to safeguard your personal data.
• You have the right to understand how you can modify, delete, or object to the collection of your data.

Are Relokia services GDPR compliant?

Relokia services align comprehensively with the GDPR regulations. Our compliance extends beyond the foundational EU data protection framework, as we have implemented specific measures to ensure adherence to the GDPR requirements, including:

• We proactively inform our clients and website visitors about the types of data we collect and explicitly outline the purposes for its utilization.
• We provide users with clear instructions on how to disable the mentioned tracking mechanisms and abstain from sharing their private information with us, ensuring individual control over their data.
• We offer accessible means for individuals to access, download, or request the deletion of the data we have collected, empowering them to manage their information efficiently.
• Clients have the option to unsubscribe from marketing communications or request removal from our database. They can initiate this process by contacting us directly, ensuring their preferences regarding data usage are respected.

How do Relokia services collect and process your data

What kind of personal data is obtained?

Upon signing up to utilize our services, Relokia requests the following user credentials:

• name
• email address
• password.

When visiting the Relokia website, our server automatically records certain information transmitted from your browser (via cookies).

This includes:

• Web requests (such as date and time)
• IP address
• Browser type
• Browser language
• One or more cookies that uniquely identify your browser

What are cookies?

Cookies are small data files commonly used by various websites and online service providers for reporting and improving usability. As you navigate the internet, cookies collect information about the websites you visit. They are also utilized to store information you enter into fields, such as autofill functionality.

Why do Relokia services use cookies and other tracking technologies?

Cookies serve several purposes, including remembering user preferences, enhancing security during login processes, and personalizing user experiences. They also contribute to the improvement of our service/website usability and facilitate targeted advertising to relevant audiences. Please note that disabling cookies on Chrome and Mozilla Firefox may impact your interaction and experience with our website and service.

Reasons for Collection of Personal Data by Relokia Services

The data collected serves the following purposes:

• Improve your interaction and usage of our website and data migration tool.
• Successfully perform a data migration - to set up a data transfer you have to specify the URL address of your paltforms, API key, email, password, etc. These credentials are necessary to perform the data movement and are only used for that purpose. When the data migration is complete, the credentials are automatically removed from our system.
• Communication purposes. This involves sending estimates, addressing queries, and providing notifications/updates pertaining to the migration.

Data Security

What measures does Relokia employ to ensure the comprehensive protection of your data

As the Data Controller, we acknowledge the paramount responsibility we hold for safeguarding your data. For more exhaustive insights into our approach, please refer to our detailed Security Policy.

How you can access your data

What is your data deletion and retention policy, and associated timescale?

As per GDPR regulations, any current user of our service or website visitor has the right to request the deletion of their private information. This request can be made by sending an email to support@relokia.com. It's crucial to note that once information is deleted, it cannot be recovered. For example, upon requesting the cancellation of your account, all associated information, including all migrations, will be permanently removed.

Can you access your data any time you want?

By logging into your relokia account, you have access to the following information:

1. The name and email provided during registration. You can modify the name, but the email address cannot be changed.
2. Details of all migrations you have initiated. You can modify these settings and review their current status.

If you’d like to delete specific migrations from your account, suspend your account, or download your personal data, please reach out to us at support@relokia.com. We will assist you accordingly.

What documents/instructions do Relokia services follow to process personal data?

Relokia strictly processes your information in adherence to our Terms of Service, Security Policy, and Service Level Agreement. In addition, when clients request custom migrations granting us access to their help desk platforms, we enter into a Non-Disclosure Agreement (NDA) outlining confidentiality obligations. Moreover, a DPA (Data Processing Agreement) comprehensively details all aspects of data processing during migrations, ensuring compliance with data protection regulations such as the GDPR.

Questions & Concerns

If you have any additional questions concerning GDPR or your personal data, feel free to contact us via support@relokia.com