HOW DO WE USE YOUR PERSONAL INFORMATION?We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:Communicate with you;Screen our orders for potential risk or fraud; andWhen in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATIONWe share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site -you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.
Autopilot is a marketing automation tool that lets us send out automated follow-ups about updates and offers. What’s more, Autopilot drives growth in our business by helping us provide high-level proactive support.
Zendesk is a powerful help desk management tool that has built itself a name on the market as the leader of the industry. We use two of Zendesk products - Zendesk Chat and Zendesk Support – for customer service directly.
Zendesk Chat is a live chat software aimed to provide customers with instant replies and timely answers.
Zendesk Support is a ticketing software that we use to track, manage, and resolve inquiries from the website visitors. In combination, these tools help us to be more productive and personal with our clients.
BEHAVIOURAL ADVERTISINGAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.You can opt-out of targeted advertising by:COMMON LINKS INCLUDE: FACEBOOK, GOOGLE, BING. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
DO NOT TRACKPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
CALIFORNIA-RESIDENT SPECIFIC RIGHTSAs a consumer, you have the right to:a. Request for information about the:
- Categories of Personal Data Relokia has collected about you.
- Specific pieces of Personal Data Relokia has collected about you.
- Categories of sources from which the Personal Data is collected.
- Business or commercial purpose for collecting Personal Data.
- Categories of third parties with whom the business shares Personal Data.