Cookie Policy
Introduction
As is common practice with almost all professional websites https://relokia.com/ (“Site”) uses cookies, which are tiny files that are downloaded to your computer, to improve your experience.
This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.
This page should be read along with Relokia’s Privacy Policy.
How We Use Cookies
Cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work.
To help you get a better understanding, here are the cookies this Site sets:
- Forms related cookies
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. - Site preferences cookies
In order to provide you with a great experience on this Site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences. - Security cookies
The Site sets user-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of using the Site and services built b Relokia - Multimedia content player session cookies
Also known as flash cookies, these are used for the duration of a session to store technical data needed to playback video or audio content (e.g. image quality, network link speed, and buffering parameters). - UI cookies
User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
Third-Party Cookies
We also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.
Reporting and Analytics
The Site uses reporting and analytics cookies to collect information about how you use our website or our service, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you.
| Name | Description | Privacy Policy |
|---|---|---|
| HubSpot | We use HubSpot to help measure how users interact with our websites. | HubSpot’s Privacy Policy |
| Bugsnag | From time to time the Site implements new features and makes subtle changes to the way that it is delivered. These cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most. They also help troubleshoot and fix issues. | BugSnag’s Privacy Policy |
| Inspectlet | This site uses Inspectlet to help us understand how users interact with our website and application built by Relokia. These cookies may track how long you stay on the website/application, the pages you visit, your location, etc. | Inspectlet’s Privacy Policy |
| Google Analytics | This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. | Google’s Privacy Policy |
| Mixpanel | This site uses Mixpanel to help us understand how users interact with our website and application built by Relokia. These cookies may track how long you stay on the website/application, the pages you visit, your location, etc. | Mixpanel’s Privacy Policy |
| LinkedIn Analytics | We use LinkedIn Analytics to help measure how users interact with our websites. | LinkedIn’s Privacy Policy |
Advertising
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers.
Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you.
| Name | Description | Privacy Policy |
|---|---|---|
| Google Adsense | The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. | Google’s Privacy Policy |
| Facebook Custom Audiences | We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. | Facebook’s Privacy Policy |
| HubSpot | We use Hubspot to manage our relationships with our customers. | HubSpot’s Privacy Policy |
| Bing Ads | We use Bing Ads to deliver targeted advertisements to individuals who visit our websites. | Bing’s Privacy Policy |
| Autopilot | We use AutopilotHQ to reach out to our customers by sending out follow-ups about new updates and offers. | Autopilot's Privacy Policy |
Social media & Content
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the below social media sites will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
| Name | Description | Privacy Policy |
|---|---|---|
| We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. | Twitter’s Privacy Policy | |
| Facebook Connect | We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. | Facebook’s Privacy Policy |
| We use Pinterest to allow visitors to our website to interact with and share content via Pinterest’s social media platform. | Pinterest’s Privacy Policy | |
| Gravatar | We use Gravatar to allow visitors to our websites to create avatars. | Gravatar’s Privacy Policy |
| YouTube | Used to display video content. | YouTube’s Privacy Policy |
Customer Support
The Site uses customer support cookies to collect related issues data, resolve them, and provide the best service for its clients. These cookies are aimed to understand the user's preferences, improve their experience, and analyze usage.
| Name | Description | Privacy Policy |
|---|---|---|
| Zendesk Chat | We use Zendesk Chat to provide a live chat functionality on our website to allow visitors to talk directly to a support representative. | Zendesk Chat's Privacy Policy |
| Zendesk Support | We use Zendesk Support to handle issues, provide timely responses, and manage customer interaction all in one place. | Zendesk Support's Privacy Policy |
Persistent and session cookiesThe length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire three years from the date they are downloaded to your device.Disabling CookiesUnfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.However, you can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies may affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this Site. Therefore it is recommended that you do not disable cookies.
- How to disable cookies on Chrome
- How to disable cookies on Mozilla Firefox
- How to disable cookies on Safari
More InformationHopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.However, if you are still looking for more information then you can contact us through one of our preferred contact methods:
- Email: contact@relokia.com
